Donrockfit Refund Policy
We stand behind every product we sell. If you're not satisfied, here's how returns work:
Supplements (Physical Products)
Unopened, sealed products may be returned within 14 days of delivery for a full refund (minus shipping costs). For hygiene and safety reasons, opened supplements cannot be returned.
Return Method and Costs
Returns are made by mail. For a change of mind, the customer is responsible for the actual return shipping cost and return label. Original shipping charges are not refundable. We do not charge a restocking fee.
For damaged, defective, or incorrect products, Donrockfit covers any required return shipping; the customer pays no return shipping or restocking fee. Contact us for instructions before sending anything back.
Other Physical Products
Unused items in their original condition and packaging may be returned within 14 days of delivery. Sale items and gift cards are not eligible for change-of-mind returns.
Digital Products (Ebooks, Guides)
All digital products come with a 7-day money-back guarantee. If you're not satisfied with your purchase, email info@donrockfit.com within 7 days for a full refund. No forms, no questions.
Coaching Services
Coaching is non-refundable once services begin. If you cancel before the first session, you'll receive a full refund.
How To Request A Refund
Email info@donrockfit.com with:
- Your order number
- Reason for return
- Photos if the item arrived damaged
We'll respond within 24–48 hours with instructions on how and where to mail your return. Please request authorization before sending an item back.
Defective or Incorrect Items
If your product arrived damaged or incorrect, contact us within 7 days with photos. We'll replace it at no additional cost.
Refund Processing
Once we receive your returned item, refunds are processed within 5–7 business days back to your original payment method.
Discipline · Connaissance · Transformation