Have questions before you order? Find answers about Donrockfit protein, supplements, shipping, and returns.
Where can I find ingredients and serving information?
Check the label for your exact product and flavor for ingredients, serving size, directions, and warnings. Formulas can differ between products. If you need help reading a label before ordering, email info@donrockfit.com with the product name.
How do I check whether a product fits my dietary needs?
Review the ingredient list and allergen statement for the exact product you plan to buy. Do not assume that different flavors have identical ingredients. If you have a food allergy or need clarification about an ingredient, contact us before purchasing.
How much should I take?
Follow the directions on your specific product label. Scoop sizes and serving instructions can differ across protein powders, creatine formulas, and other supplements. Do not exceed the recommended amount.
Can Donrockfit help me choose a product?
Yes. Email info@donrockfit.com with your goal and the products you are considering. We can help you compare product information and explain our coaching options.
Where do you ship supplements?
We ship protein and supplements within the United States only. International shipping is not available for these products.
How long will my order take?
Orders are processed within 1 to 2 business days. Standard US shipping takes 3 to 7 business days after processing. Express shipping takes 1 to 3 business days where available. Orders placed on weekends or holidays are processed on the next business day. See our Shipping Policy.
How do I track my order?
You will receive a shipping confirmation email with tracking information when your order ships. Please allow 24 hours for tracking updates to appear.
Can I return supplements?
Unopened, sealed supplements may be returned within 30 days of delivery for a refund, excluding shipping costs. Opened supplements cannot be returned. Email info@donrockfit.com with your order number and reason for return to receive instructions. If your order arrives damaged or incorrect, contact us within 7 days and include photos. We will replace the affected item at no additional cost. See our Refund Policy.
Which payment methods can I use?
The available payment options appear at checkout. Review the final total and currency before completing your purchase.
Still need help?
Email info@donrockfit.com. Our customer service team responds within 24 to 48 hours, Monday through Friday.
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